Train and Customize Your Platform's SI and AI
URIELSI provides the ability to create your own presents and train your AI/SI. This is an important and ‘missing’ element of most SAAS and ERP platforms.
Instead of locking you into generic automation rules, generic writing tones, or generic workflow logic, A9 gives you full control over how your AI and SI communicates, prioritizes, escalates, and behaves across the entire system. A9 isn’t just configurable.
It’s trainable — by you. This training happens through two layers: the Temporary Core and the Permanent Core
Custom Presets & AI/SI Training
URIELSI gives you the ability to define exactly how your system thinks, writes, escalates, and executes.
You are not stuck with generic AI behavior. You shape the rules. You set the standards. You train the intelligence layer so it performs the way your business actually operates.
This is the piece missing from most SaaS and ERP platforms: the ability for the owner to hard-wire their business logic into the system permanently.
A9 does this through two layers: Temporary Core and Permanent Core.
Temporary Core – Where Real Training Happens
The Temporary Core is active while you work.
Every time you correct the system, you’re training it.
Here is what you can train immediately:
• writing tone (formal, friendly, sales, compliance)
• vocabulary and terminology unique to your industry
• sentence structure and pacing
• how documents should be formatted
• how escalation works in workflows
• how Agentics should prioritize tasks
• when to notify the owner vs handle it
• how strict or flexible your rules should be
• timing expectations for staff tasks
• preferred branch decisions inside workflows
• how communication should be written for staff vs customers
• preferred reading level and complexity
The Temporary Core adjusts instantly.
The system follows your corrections for the rest of the session or project.
Nothing becomes permanent unless you choose it.
Site Wide Control
Only the business manager’s dashboard has the ability to save presents and train the AI.
If there is a project you like, a document, a contract, then past it into the chat box and click ‘Core’. The presets for these will be saved in your acount’s core. They will even override the system presets.
This will let you customize your AI to give our business what you need to build continuity in your business.
Permanent Core – Your System’s Long-Term Behavior
When something works exactly the way you want —
a tone you like, a workflow pattern that performs, a rule you want repeated —
you click Core.
Doing this tells A9:
“Lock this in. Use this everywhere. Stop forgetting this.”
And the system then:
• saves the rule permanently
• applies it across all modules
• makes it the default behavior
• syncs it to Agentics and SI
• uses it in every new document
• applies it to future workflows
• ensures consistency for all staff
• prevents accidental rollback
• stabilizes this pattern across the platform
Examples of what you might save to the Permanent Core:
• your exact writing voice
• your preferred contract structure
• your internal communication style
• workflow timing norms
• escalation rules for staff tasks
• how your business defines “urgent”
• the way you want reports to read
• your formatting standards
• industry-specific patterns the system shouldn’t forget
The Permanent Core becomes the operational identity of your system.
What This Does for You
No vagueness — here are the direct outcomes:
• You never rewrite documents because the system learns your voice.
• You never rebuild workflows because the system keeps your rules.
• You never restyle content because presets handle tone and formatting.
• You eliminate inconsistency across staff, projects, and departments.
• Your AI outputs match your standards, not generic AI phrasing.
• Your workflows adapt to how your business operates, not how the software designer thought it should operate.
• Agentics behaves the way you want a manager to behave, not a generic virtual assistant.
• Your company’s identity becomes part of the system, permanently.
• Every improvement you make becomes a permanent improvement in the system.
• Your team doesn’t have to remember the rules — the system enforces them.
• Your branded writing becomes effortless — every email, SOP, policy, note, and message sounds like your company.
• Your operational habits become rules, and A9 follows them automatically.
This is how you build an AI/SI that behaves like your business, not “an AI.”
Why It’s Different From Anything Else
Traditional SaaS platforms force you to adapt to their structure.
Traditional AI only remembers within a single conversation.
Traditional automation breaks whenever conditions change.
URIELSI flips this.
• You train the intelligence.
• You save what works.
• You ignore what doesn’t.
• You evolve the system continuously.
• Your AI/SI gets smarter every day you use it.
• And nothing becomes permanent unless you approve it.
This gives you a system that grows with your business instead of drifting away from it.
